We provide free worldwide shipping for all orders! Express delivery will be charged a flat rate at checkout based on the destination address.

Production and delivery time varies depending on the item(s) ordered, your customisation options and your location. We always aim to deliver within 15 days from the date of your order.

In order track your order, you will simply need to view the tracking link provided via email. The email will contain your tracking number & tracking link so you can locate the exact whereabouts of your order.

Customers may need to pay import charges upon receiving goods. Sagato does not have any control over these charges.

Customs policies and import duties vary widely depending on the country. Please contact your local customs office for information specific to your country.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

You can choose between a refund in store credit or a refund to your original payment method.

We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective via a photo or video evidence. If the item is to be returned, shipping costs are to be covered by us.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

We apologize for your less than perfect experience.

As long as your product has not been submitted for fulfillment by us, we can cancel the order as long as the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!

If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order it must be refunded.

We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-2 business days.

Our support team is always happy to guide you at any step!